Zana Stationers – Terms & Conditions
Effective Date: 01/11/2025
Welcome to the website owned and operated by Zana Stationers. By accessing our website or using our services, you agree to comply with the following Terms & Conditions:
1. Eligibility
To use our website or services, you must be at least 18 years old or of legal age in your jurisdiction. You must also have the legal authority to enter into agreements like these. If using our services violates any laws or regulations in your country, you are prohibited from using them.
2. Purchase Agreement
When you buy an item, you agree to read the full item listing before making a purchase. By completing the checkout process, you enter a legally binding contract to purchase the item.
3. Pricing
All prices for products and services are listed on our website. We reserve the right to change prices at any time and correct any pricing errors.
4. Payment
You will be charged the applicable fees for our products or services, including taxes or transaction fees where applicable.
5. Return and Refund Policy
You may return undamaged products within 7 days of receiving them for an exchange or refund, provided you have the original receipt and the products are in their original packaging. Refunds will be processed according to the original payment method.
6. Changes to Services
We may modify, suspend, or stop providing certain services without notice. This includes adding limits to our services or suspending access.
7. Intellectual Property
All content on this website—including text, images, logos, and designs—is the property of Zana Stationers. You may not reproduce, distribute, or use any content without prior written permission.
8. Account Suspension or Cancellation
We reserve the right to suspend or terminate your account if you violate these Terms or any laws. You may also request to cancel your account at any time.
9. Privacy and Data Protection (POPIA Compliance)
We collect personal information such as your name, contact details, and payment information to process orders, deliver products, and communicate with you. We store your information securely and do not share it with third parties except where necessary to fulfill your orders (e.g., delivery services).
You have the following rights under the Protection of Personal Information Act (POPIA):
Request access to your personal information
Correct or update your personal information
Object to processing of your personal information
Withdraw consent for processing personal information
By using our website, you consent to the collection, storage, and processing of your personal information in accordance with this policy.
10. Indemnification
You agree to indemnify and hold harmless Zana Stationers from any claims, damages, or expenses arising from your use of our website or services.
11. Limitation of Liability
We are not liable for any indirect, consequential, or incidental damages arising from your use of our services. We are also not responsible for errors, unauthorized access, or technical issues with our website.
12. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website after changes constitutes acceptance of the updated terms.
13. Promotional Communications
By using our services, you agree to receive promotional messages from us. You may opt out at any time by following the unsubscribe instructions in our emails.
14. Governing Law
These Terms are governed by the laws of South Africa, and any disputes will be resolved in the courts located in Johannesburg.